Replacement Policy

7-Day Replacement Policy

At HAIRME, we take care to ensure that every product is packed and shipped in proper condition. If your HAIRME Head Massager arrives damaged, you may request a replacement within 7 days of delivery.

Eligibility for Replacement

A replacement will be provided only when:

• The product is damaged on arrival.
• The issue is reported to us within 7 days of delivery.
• Clear photographs and/or an unboxing video showing the damage are provided.
• The product, packaging, and included accessories are retained for verification.

Replacement Only

HAIRME provides replacement only for products that are damaged on arrival. No refund will be provided, and no other compensation, credit, exchange, or additional facility will be offered under this policy, except where required by applicable law.

Products damaged due to misuse, improper handling, accidents, normal wear and tear, or unauthorized modification are not eligible for replacement.

Once the damage is verified and approved, HAIRME will arrange a replacement of the same product.

Contact

To request a replacement, contact us at [thehairme@gmail.com] with your order number, photographs/video of the damage, and a description of the issue.

HAIRME reserves the right to review and verify all replacement requests before approval.